Preparedness

Most bomb threats come to light as the result of a telephone call. In most instances, the telephone operator will be the one to receive the threat and should be prepared to get basic information and take certain steps after the call is received.

1. If a bomb threat is received by telephone, the person receiving the call should:
   1. Stay calm. Do Not upset the caller. Do Not hang up on the caller. The bomb threat caller is the best source of information, and a calm response may result in obtaining critical information.
   2. Keep the caller on the line as long as possible.
      1. Ask them to repeat the message.
      2. Record every word spoken by the person.
   3. If the caller does not indicate the location of the bomb or the time of possible detonation, ask the caller for this information.
   4. Inform the caller that the building is occupied, and the detonation of a bomb could result in death or serious injury to many innocent people.
   5. Pay particular attention to background noises such as motors running, music, or any other noise which may give a clue as to the location of the caller.
   6. Listen closely to the voice (male, female), voice quality (calm, excited), accent, and speech (impediments).
2. After the bomb threat call is complete or if a bomb threat is received by any other means:
1. Immediately notify the Durham Police Department at 911 and the Building Office at (919) 594-6122.
2. Remain available, as law enforcement personnel may want to interview the person receiving the call.